Our Policies

Shipping, returns, cancellations, and refunds — everything you need to know.

Shipping & Delivery

All orders include free pickup and delivery to your doorstep.
Standard delivery timelines are 7-14 business days from the date of fabric pickup.
Express delivery options may be available for select garment types at an additional charge.
You will receive tracking updates at each stage of your order — cutting, stitching, finishing, quality check, and dispatch.
Delivery is currently available in select cities across India. Please check serviceability by entering your pincode during checkout.
If you are unavailable at the time of delivery, our agent will attempt redelivery. After two unsuccessful attempts, the order will be held at our facility for pickup.

TapNstitch offers a 100% Fit Guarantee on all tailored garments.
If the garment does not fit as expected, you can request a free re-alteration within 7 days of delivery.
To request a re-alteration, go to "My Orders" in your account, select the order, and raise an alteration request describing the fitting issue.
Our agent will pick up the garment and deliver the corrected version within 5-7 business days.
The fit guarantee covers fitting issues only. It does not cover fabric defects, color fading, or damage caused by improper use.
Custom design changes after delivery are not covered under the fit guarantee and may incur additional charges.

Orders can be cancelled free of charge before the fabric pickup has been completed.
Once the fabric has been picked up and tailoring has started, cancellations are not possible as materials and labor have already been committed.
To cancel an order, contact our support team at support@tapnstitch.com or call +91 89069 61518.
Cancellation requests are processed within 24 hours on business days.

Full refunds are available for orders cancelled before fabric pickup.
Refunds are processed within 5-7 business days from the date of cancellation approval.
Refunds are credited to the original payment method used during checkout.
For orders where tailoring has begun, refunds are generally not applicable. However, if there is a quality issue on our end, a partial or full refund may be issued after review.
In case of disputes, our support team will work with you to reach a fair resolution.

TapNstitch takes utmost care in handling your fabric throughout the tailoring process.
Any unused or excess fabric will be returned along with your completed garment.
If fabric is damaged due to our negligence during the tailoring process, we will compensate you for the fabric cost based on a mutual assessment.
We are not responsible for pre-existing fabric defects that were not reported at the time of pickup.

Last updated: January 2026. For any questions regarding our policies, please contact us.