Privacy Policy
How we collect, use, and protect your personal information.
TapNstitch (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we handle your personal information when you use our website and services.
1. Information We Collect
- Personal information: name, email address, phone number, and delivery address provided during registration and checkout.
- Measurement data: body measurements provided by you or taken by our agents for tailoring purposes.
- Order information: details of your orders, payment transactions, and service preferences.
- Device and usage data: browser type, IP address, pages visited, and interaction patterns collected automatically through standard web technologies.
- Communication data: messages, feedback, and support requests you send to us.
2. How We Use Your Information
- To process and fulfill your orders, including fabric pickup, tailoring, and delivery.
- To communicate with you about your orders, account, and our services via SMS, email, or phone.
- To improve our services, website experience, and customer support.
- To process payments securely through our payment partner (Razorpay).
- To send promotional offers and updates, which you can opt out of at any time.
- To comply with legal obligations and resolve disputes.
3. Information Sharing
- We do not sell your personal information to third parties.
- We share your information with our delivery agents only to the extent necessary for order fulfillment (name, address, phone number).
- Payment information is processed directly by Razorpay and is never stored on our servers.
- We may share anonymized, aggregated data for analytics and business improvement purposes.
- We may disclose information when required by law, court order, or government regulation.
4. Data Security
- We implement industry-standard security measures to protect your personal information.
- All data transmission is encrypted using SSL/TLS protocols.
- Access to personal data is restricted to authorized personnel only.
- We regularly review and update our security practices.
- While we take every precaution, no method of internet transmission is 100% secure.
5. Cookies & Tracking
- We use essential cookies to maintain your session and enable core functionality.
- Analytics cookies help us understand how visitors interact with our website.
- You can control cookie preferences through your browser settings.
- Disabling essential cookies may affect the functionality of our website.
6. Your Rights
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your personal information through your account settings or by contacting us.
- Deletion: You can request deletion of your account and personal data, subject to legal retention requirements.
- Opt-out: You can unsubscribe from marketing communications at any time.
- To exercise any of these rights, contact us at support@tapnstitch.com.
7. Data Retention
- We retain your personal information for as long as your account is active or as needed to provide services.
- Order records and measurement data are retained for 2 years after order completion to facilitate repeat orders and support.
- You may request early deletion by contacting our support team.
8. Changes to This Policy
- We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
- Significant changes will be communicated via email or a notice on our website.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Last updated: January 2026. If you have questions about this policy, please contact us.